Terms of Service

Last Updated: August 27, 2026

These Terms of Service govern your access to and use of softnestrugs.store and your purchase of products from SoftNest Rugs.

By accessing our website, using our services, or placing an order, you agree to these Terms of Service and any additional policies referenced on our website.

1. Online Store Terms

By using this website, you represent that you have the legal capacity to enter into transactions through the website or are using the website with appropriate authorization where required.

You may not use our products, website, or services for unlawful purposes or in violation of applicable laws.

2. Product Information

We make reasonable efforts to present product descriptions, images, specifications, colors, and other information accurately.

However, the appearance of colors may vary depending on your device, display settings, lighting conditions, and other factors.

Product dimensions and other specifications may also be subject to reasonable manufacturing tolerances where applicable.

3. Prices

Product prices are displayed on our website and may change from time to time without prior notice.

The price applicable to your order will generally be the price displayed during checkout when your order is submitted, subject to correction of obvious errors where permitted by law.

Applicable taxes, duties, or other charges will be displayed or handled according to applicable requirements.

4. Orders

We reserve the right, where permitted by applicable law, to refuse or cancel an order in circumstances including suspected fraud, payment problems, product availability issues, incorrect pricing, or inaccurate product information.

If we cancel an order after payment has been successfully processed, the applicable amount will be refunded.

5. Payment

Customers must provide current, complete, and accurate billing and payment information.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Payment processing may be performed by third-party payment providers and may be subject to their separate terms and privacy practices.

6. Shipping and Delivery

SoftNest Rugs currently offers free worldwide shipping.

Our estimated delivery timeframe is generally 7–10 days. Delivery estimates are not guarantees and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, transportation disruptions, holidays, and inaccurate delivery information.

Please review our Shipping Policy for additional information.

7. Returns and Refunds

Eligible purchases may be returned within 30 days of delivery in accordance with our Return & Refund Policy.

Customers should review that policy before initiating a return.

8. Intellectual Property

Unless otherwise stated, the website content belonging to SoftNest Rugs, including original text, branding, logos, graphics, layouts, and other original materials, is protected by applicable intellectual property laws.

You may not reproduce, distribute, commercially exploit, or modify protected website content without appropriate authorization.

9. Third-Party Services

Our website may use or provide access to third-party services, applications, payment processors, or websites.

We are not responsible for third-party services outside our reasonable control. Your use of those services may also be governed by the third party's own terms and policies.

10. Prohibited Uses

You may not use our website to engage in unlawful activities, distribute malicious software, interfere with website security, attempt unauthorized access, infringe intellectual property rights, submit fraudulent information, or otherwise misuse our services.

11. Disclaimer

To the extent permitted by applicable law, products and website services are provided subject to the warranties and rights expressly stated by us and any mandatory rights provided by law.

Nothing in these Terms excludes or limits consumer guarantees, warranties, or other rights that cannot legally be excluded or limited.

12. Limitation of Liability

To the maximum extent permitted by applicable law, SoftNest Rugs will not be responsible for indirect, incidental, special, or consequential losses arising from use of the website or products where such liability may lawfully be excluded.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect operational, legal, regulatory, or service changes.

The updated version will be posted on this page with a revised "Last Updated" date.

14. Contact Information

Questions regarding these Terms may be directed to:

SoftNest Rugs
1365 Rue Émond
Québec, QC G3K 1R4
Canada

Email: support@softnestrugs.store
Phone: (416) 555-0192