Contact Us

We’re Here to Help

Thank you for visiting SoftNest Rugs. Our customer support team is available to assist with product information, order updates, shipping questions, returns, refunds, and general inquiries.

Before contacting us about an existing order, please include your full name, order number, email address used at checkout, and a brief description of your request. Providing complete information will help us respond more efficiently.

Customer Support

Email: support@softnestrugs.store
Phone: (416) 555-0192
Website: softnestrugs.store

Mailing Address

SoftNest Rugs
1365 Rue Émond
Québec, QC G3K 1R4
Canada

We aim to respond to customer inquiries within two business days. Response times may be longer during weekends, public holidays, or periods of unusually high demand.

For return requests, please contact us before sending any product back. Returns sent without prior authorization may not be accepted or may experience processing delays.