Contact Us
Contact Us
Thank you for visiting SoftNest Rugs. Our customer support team is here to assist you with questions about our products, orders, shipping, returns, refunds, and general store information.
Customer Support
For assistance, please contact us using the information below:
Email: support@softnestrugs.store
Phone: (416) 555-0192
Mailing Address:
SoftNest Rugs
1365 Rue Émond
Québec, QC G3K 1R4
Canada
When contacting us regarding an existing order, please include your order number and the email address used when placing your order. This helps us locate your purchase and assist you more efficiently.
Order Assistance
Please contact our customer support team if you need help with:
- Order information
- Shipping or delivery questions
- Product questions
- Return requests
- Refund inquiries
- Incorrect or damaged items
- Updating order information, when possible
- General questions about SoftNest Rugs
Returns
We offer free returns within 30 days, subject to the conditions described in our Return & Refund Policy.
Before returning an item, please contact us at support@softnestrugs.store for return instructions. Please do not send products back without first contacting our customer support team.
We're Here to Help
At SoftNest Rugs, we want your shopping experience to be clear, convenient, and dependable. If you have a question or concern, please contact us and provide as much relevant information as possible so our team can assist you.
SoftNest Rugs
Comfort and practical style for everyday spaces.