Shipping Policy

Last Updated: August 27, 2026

Thank you for shopping with SoftNest Rugs. This Shipping Policy explains our shipping costs, estimated delivery timeframe, order processing, and other important delivery information.

Free Worldwide Shipping

We are pleased to offer free shipping worldwide on eligible orders placed through softnestrugs.store.

Unless otherwise clearly indicated during checkout, customers are not charged a standard shipping fee for eligible deliveries.

Estimated Delivery Time

Our estimated delivery timeframe is:

7–10 days

Delivery timeframes are estimates rather than guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, customs procedures, weather, holidays, transportation disruptions, and other circumstances outside our reasonable control.

Order Processing

After an order is successfully placed, it may require processing before shipment.

Customers are responsible for ensuring that their shipping information is complete and accurate when placing an order.

If you notice an error in your shipping address, please contact support@softnestrugs.store as soon as possible. We will attempt to assist, but we cannot guarantee that shipping information can be changed after an order has entered processing or shipment.

International Orders

SoftNest Rugs ships to customers in supported destinations worldwide.

International shipments may be subject to customs inspections, import procedures, local regulations, taxes, duties, or other governmental charges depending on the destination.

Where such charges apply and are not collected during checkout, responsibility for them will be determined according to applicable law and the requirements of the destination country.

Tracking

When tracking information is available, it may be provided to the customer after the order has shipped.

Please note that tracking systems may require some time to display updated information after a shipment is handed to the carrier.

Delayed Orders

Occasionally, shipments may experience delays beyond the estimated delivery timeframe.

If your order has not arrived within the expected period, please contact our customer support team. We will review the available order and shipping information and assist where reasonably possible.

Lost Packages

If you believe your shipment has been lost, contact us at support@softnestrugs.store with your order number and relevant delivery information.

We may review tracking details and work with the appropriate delivery provider before determining the available resolution.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete delivery address.

SoftNest Rugs cannot guarantee successful delivery when incorrect or incomplete shipping information has been provided. If a package is returned because of an incorrect address, please contact us to discuss available options.

Damaged Packages

If your product arrives damaged, please contact us promptly. Including photographs of the product and packaging may help us investigate and resolve your request more efficiently.

Contact Us

For shipping questions:

SoftNest Rugs
1365 Rue Émond
Québec, QC G3K 1R4
Canada

Email: support@softnestrugs.store
Phone: (416) 555-0192