Shipping policy
Shipping Policy
Last updated: July 17, 2026
SoftNest Rugs provides free worldwide shipping on all orders placed through softnestrugs.store.
3.1 Shipping Cost
Standard worldwide shipping is free.
No minimum order value is required to qualify for free shipping unless a specific promotion states otherwise.
3.2 Delivery Time
Orders are generally delivered within 7–10 days.
Delivery times are estimates and may vary depending on:
- The destination country or region
- Carrier capacity
- Customs clearance
- Weather conditions
- Public holidays
- Local delivery restrictions
- Incomplete or incorrect address details
- Events outside our reasonable control
While we work to deliver orders within the estimated period, delivery dates cannot be guaranteed.
3.3 Order Processing
After your order is placed, you will receive an order confirmation at the email address provided during checkout.
Orders may be reviewed before shipment to verify payment and customer information. Once the order has been prepared or transferred to the carrier, changes or cancellations may no longer be possible.
3.4 Shipping Confirmation and Tracking
When tracking information is available, it will be sent to the email address associated with your order.
Tracking updates may take time to appear after a shipping label has been created. In some locations, final delivery may be completed by a local postal or delivery service.
3.5 Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please review the following information before submitting your order:
- Recipient’s full name
- Street address and unit number
- City and province, state, or region
- Postal or ZIP code
- Country
- Telephone number
Contact us immediately if an address needs to be corrected. We cannot guarantee that changes can be made after processing begins.
SoftNest Rugs is not responsible for orders delayed, returned, or lost because of incorrect information supplied by the customer.
3.6 International Orders
We ship to customers worldwide. International shipments may be reviewed or inspected by customs authorities.
Depending on the destination, local taxes, customs duties, import fees, or handling charges may apply. Where such fees are not collected during checkout, they are the customer’s responsibility.
SoftNest Rugs does not control customs decisions or local import requirements.
3.7 Delayed Orders
If your order has not arrived within the expected delivery period, please:
- Review the tracking information.
- Check around the delivery location.
- Ask household members or neighbors whether they accepted the package.
- Contact the local carrier when possible.
- Email support@softnestrugs.store for assistance.
We will help review the available tracking details and communicate with the shipping provider when appropriate.
3.8 Lost Packages
If tracking information shows no progress for an extended period or the carrier confirms that a package is lost, contact our support team.
We will review the circumstances and may provide a replacement, refund, or another suitable resolution.
3.9 Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please check:
- The mailbox or parcel locker
- The front, side, or rear entrance
- Building reception or management
- Nearby secure delivery areas
- Household members and neighbors
If the package remains missing, contact the carrier and then email our support team with your order number and tracking information.
3.10 Damaged Shipments
If a package or product arrives damaged, take clear photographs before disposing of the packaging.
Contact support@softnestrugs.store and include your order number, photographs, and a description of the damage.
3.11 Multiple Packages
Some orders may be shipped in separate packages. Products from the same order may arrive on different dates and may have separate tracking numbers.
3.12 Contact
For shipping assistance:
Email: support@softnestrugs.store
Phone: (416) 555-0192